Exchange & Returns

Return & Exchange Policy: 

  • According to Art. 55, para. 1 of the Consumer Protection Act (CPA), the consumer has the right, without paying compensation or penalty and without stating a reason, to refuse the received goods within 14 days from the date of receipt.
  • In this case, the trader is obliged to refund to the consumer in full the amounts paid by him not later than 14 days from the date on which the consumer has exercised his right to refuse the goods, according to Art. 55, para. 6 of the Consumer Protection Act. The amounts are refunded to the client’s bank account.
  • If for any reason Clients are not satisfied with an order the items can be returned for Size/Color Exchange, Store Credit, or Refund within 14 days of the order’s delivery date.
  • The Security Tag must still be intact and attached to returned items.

Return Instructions:

  • To request a return please contact us at [email protected]
  • Next, you must point out the items you want to return and the desired type of return. Once received the email, ISKRAART.COM will send a confirmation email for the return.
  • The return shipment costs are Client’s responsibility.
  • Returns must be shipped within 14 days of the order’s delivery date.
  • Return address: Sofia, Bulgaria; str. gen. Georgi Ivanov 1b; +359 888213693; Spark Iron LTD.

Types of Returns:

  • Size/Color/Exchange – Products can be exchanged for different sizes or colors of the same item if available. The exchange for a new item must be equal to or greater than the value of the purchased item. The new item will be eligible for return through the same return procedure.
  • Store Credit – As soon as the return has been processed, the Client will receive a code for the total value of the returned items, which may be used on future purchases. can be used one time only within one month of the return! Is not cumulative with order Store Credits! Must be used in its entirety on an order that is either equal to or greater than the value of the Store Credit!
  • Refund – Refunds will be processed as soon as returned items have been checked and accepted by ISKRAART.COM. For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 10 days and within their next billing statement. Processing time may vary depending on the Credit Card Company. Orders paid by Bank Wire Transfer or Apple pay will be refunded to the original account. Orders paid with cash on delivery will be refunded through bank wire transfer to the Client. Refunds will be issued in the same currency as the original purchase. Any differences in the amount of refunded are due to exchange rate fluctuations and will not be reimbursed.

Returned Terms & Conditions:

  • The Security Tag must still be intact and attached to returned items. Items must not have been worn, washed, or altered in any way, and must not show any signs of use.
  • Items must be returned with all original labels and tags still attached, packaging, and other accessories received with the order. 
  • Accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
  • All custom-made products are non-refundable.
  • Swimwear (bikini bottoms, swim shorts) must be tried on over underwear. Items that have any sign of use or wear will not be accepted and will be returned to the Client.
  • ⚠️PLEASE NOTE: From 01.02.21, Swimsuits purchased online are NOT subject to return or exchange, for hygienic reasons (Article 57, paragraph 5 of the CPA) and with compliance with anti-epidemic measures related to COVID-19. If you would like to try on our swimwear, you may do so at our store
  • Returns must be shipped in the ISKRAART.COM package, every item must be in its original box or bag.
  • In case of defective or incorrect merchandise, we invite Clients to immediately contact: [email protected]
  • ISKRAART.COM reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees. 
  • ISKRAART.COM reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. 
  • Exceptions from the right of withdrawal for contracts concluded on the website ISKRAART.COM are excluded in accordance with the Consumer Protection Commission.